Brian Rhea Brian Rhea

Competitive Analysis: Traditional vs. JTBD Approach

In today’s competitive business landscape, it is crucial for companies to understand their position in the market and how they stack up against their competitors. One effective way to gain this insight is through competitive analysis. Traditionally, businesses have relied on a certain approach to conduct competitive analysis. However, there is a relatively new method called Jobs-to-be-Done (JTBD) approach that is gaining popularity. In this article, we will explore both approaches and discuss their importance, key components, strengths, weaknesses, and how they can be applied in competitive analysis.## Understanding Competitive Analysis

Competitive analysis involves gathering and analyzing information about your competitors to identify their strengths, weaknesses, and strategies. This information can be used to develop effective business strategies, make informed decisions, and gain a competitive edge in the market.

When conducting a competitive analysis, it is important to delve deep into the details of your competitors’ operations. This includes examining their product offerings, pricing strategies, marketing techniques, distribution channels, target audience, and customer feedback. By thoroughly understanding these aspects, you can gain valuable insights into how your competitors are positioning themselves in the market and what sets them apart.

The Importance of Competitive Analysis

Competitive analysis is essential because it provides valuable insights into your industry and market dynamics. It allows you to identify opportunities and threats, understand customer needs and preferences, and benchmark your performance against competitors.

By knowing where you stand in the market, you can develop strategies to differentiate yourself and stay ahead of the competition. For example, if you discover that a competitor is offering a similar product at a lower price point, you can explore ways to add more value to your offering or adjust your pricing strategy to remain competitive.

Furthermore, competitive analysis helps you identify gaps in the market that your competitors may have overlooked. By identifying these gaps, you can develop innovative solutions or tailor your products and services to meet unmet customer needs, giving you a unique selling proposition.

Key Components of Competitive Analysis

A comprehensive competitive analysis consists of multiple components. It involves researching and gathering information about your competitors’ products, pricing, marketing strategies, distribution channels, target audience, and customer feedback.

When analyzing your competitors’ products, it is important to not only look at their features and specifications but also understand how they are positioned in the market. Are they targeting a specific niche or catering to a broader audience? Are they focusing on affordability or premium quality?

Pricing is another crucial aspect to consider. By understanding your competitors’ pricing strategies, you can determine whether you are offering a competitive price point or if adjustments need to be made. Additionally, analyzing your competitors’ pricing can help you identify any pricing gaps that you can exploit to attract price-sensitive customers.

Marketing strategies play a significant role in how your competitors promote their products or services. By examining their marketing campaigns, you can gain insights into their messaging, branding, and target audience. This information can be used to refine your own marketing efforts and effectively reach your target market.

Distribution channels are also an important component of competitive analysis. Understanding how your competitors distribute their products can help you identify potential gaps or opportunities in the market. For example, if your competitors primarily sell through traditional retail channels, you may consider exploring online sales channels to reach a wider audience.

Lastly, analyzing customer feedback is crucial for understanding how your competitors are perceived in the market. By examining customer reviews, testimonials, and social media interactions, you can gain insights into what customers like or dislike about your competitors’ products or services. This information can be used to improve your own offerings and address any pain points that your competitors may have overlooked.

Traditional Approach to Competitive Analysis

The traditional approach to competitive analysis follows a structured process of gathering and analyzing data about competitors. It primarily focuses on external factors such as market share, pricing, and product features. This approach is widely used and provides valuable insights for decision-making.

Defining the Traditional Approach

The traditional approach to competitive analysis primarily revolves around monitoring and understanding competitors’ actions. It involves conducting market research, analyzing sales data, and tracking industry trends. This approach helps businesses understand their position in the market and evaluate their performance against competitors.

Strengths and Weaknesses of the Traditional Approach

The traditional approach has its strengths and weaknesses. It provides a structured framework for gathering and analyzing data, which helps businesses make informed decisions. It allows for a comparative analysis of competitors, enabling businesses to identify areas where they can outperform their rivals. However, this approach may focus too much on external factors and overlook the importance of understanding customer needs and preferences.

Introduction to Jobs-to-be-Done (JTBD) Approach

The Jobs-to-be-Done (JTBD) approach is a relatively new method ofunderstanding customer behavior and motivationsUnlocking the Benefits of JTBD ResearchBy uncovering the underlying motivations behind consumers’ purchasing decisions, JTBD research enables companies to develop products and strategies that truly resonate with their target audience.. It focuses on the “job” or problem that customers are trying to solve rather than just the features and functions of a product. This approach provides a deeper understanding of what motivates customers to make purchasing decisions.

What is the JTBD Approach?

The JTBD approach looks beyond traditional demographics and market segmentation. It explores the underlying motivations and circumstances that lead people to buy a product or service. By understanding the “job” customers need to get done, businesses can develop solutions that meet their needs more effectively.

The Core Principles of JTBD

The JTBD approach is based on several core principles. Firstly, it recognizes that customers “hire” products or services to solve a specific problem or fulfill a particular need. Secondly, it focuses onunderstanding the progress customers want to makeUnderstanding Jobs-to-be-Done (JTBD) Analysis for Product DevelopmentLearn about the benefits of using Jobs-to-be-Done (JTBD) analysis over other research methods for product development. Discover how JTBD analysis helps identify unmet needs, understand your customer needs, and develop products and services that are more likely to be successful. in their lives rather than solely focusing on the product itself. Finally, it emphasizes the importance ofcontinuous learning and iterative improvementConducting a JTBD Interview: A Guide for BusinessesUnlock the secrets to successful customer interviews with our comprehensive guide on conducting Jobs-to-be-Done (JTBD) interviews. to meet evolving customer needs.

JTBD Approach in Competitive Analysis

The JTBD approach can also be applied in competitive analysis to gain a deeper understanding of your customers and how they choose between different solutions in the marketplace.

Applying JTBD in Competitive Analysis

When using the JTBD approach in competitive analysis, businesses identify the various “jobs” that customers are hiring competitors’ products for and evaluate how well their own product satisfies those jobs. This analysis enables businesses to identify opportunities for improvement or areas where they can differentiate themselves from competitors.

Benefits and Limitations of JTBD Approach

The JTBD approach offers several benefits in competitive analysis. It provides a holistic understanding of customer needs and motivations, allowing businesses to develop products and strategies that address those needs effectively. However, implementing the JTBD approach requires a shift in mindset and a deeper level of customer research. It may also present challenges in terms of data collection and analysis.

Comparing Traditional and JTBD Approaches

Both the traditional and JTBD approaches have their advantages and can offer valuable insights in competitive analysis. Understanding the similarities and differences between the two can help businesses determine which approach is more suited to their needs.

Similarities and Differences

The traditional approach primarily focuses on external factors, such as market share and pricing, while the JTBD approach focuses onunderstanding customers’ underlying motivationsUnderstanding JTBD Theory: A Comprehensive GuideUnlock the secrets of Jobs-to-be-Done (JTBD) theory with our comprehensive guide.. Both approaches aim to provide valuable insights for decision-making, but they differ in terms of their focus and the type of data they prioritize.

Choosing the Right Approach for Your Business

When deciding which approach to use in competitive analysis, businesses should consider their specific goals, resources, and the nature of their industry. It may be beneficial to combine elements from both the traditional and JTBD approaches to gather comprehensive insights and make well-informed decisions.

In conclusion, competitive analysis plays a crucial role in helping businesses understand their position in the market and gain a competitive edge. Both the traditional and JTBD approaches offer valuable insights for decision-making. By considering the importance of understanding customer needs and motivations in addition to external factors, businesses can develop effective strategies that address customer demands and outperform their competitors.

Take action

Step up your product game

I've helped innovative teams all over the world make better product decisions using Jobs to Be Done. Now it's time to step up your product game with AI + JTBD.

Join the newsletter

Get familiar

Join 1,000+ product people and get practical AI + product tips delivered once per week.


  • Gain a deeper understanding of JTBD
  • Stay ahead of the curve
  • Develop a critical eye for innovation
  • Sharpen your skills

Try some resources

Get started

Instantly level up your Jobs to Be Done mastery and uncover insights that lead to meaningful innovations customers want.

$1 / name your price

  • Quickstart ChatGPT Prompts for JTBD
  • Forces of Progress for ChatGPT
  • Beginner's Guide to JTBD Interviews
  • JTBD Resource Library

JTBD + AI Workshop

Get serious

Enhance Your JTBD Toolkit with AI


  • Better Prompts for Better Results
  • Hands-on ChatGPT for JTBD
  • Interview Analysis
  • Research Prep Essentials
  • Advanced Transcript Analysis
  • Copywriting Mastery
  • Developing Hypotheses
  • ... and more!
Get instant access