Brian Rhea Brian Rhea

JTBD Research
Done for You

Professional expertise and experience to drive your product's success.

  • Get rid of chaotic roadmaps
  • Reduce high customer churn
  • Stop building features that flop
  • Fix misalignment across your teams
  • Improve ineffective marketing campaigns

Trusted by

LEGO
Sphero
Minecraft
GitLab
Campminder
Name.com
Sunday
Sodexo
Coana

With over a decade's experience with global teams, I've refined my process to deliver insights you can use.

Here's what to expect

Week 1

Kickoff

The best partnerships start with understanding. Our kickoff focuses on learning the ins and outs of your business so I can fully support your success.

Collaborative Strategy
We'll have an open discussion to align on your business goals, ideal customers, and the key questions you need answered.
Experience Your Business Firsthand
During a day of ridealongs, I'll get invaluable insights from your frontline team members who directly engage with customers.
Recruit Your Ideal Participants
We'll leverage our access to an extensive panel to recruit engaged participants or work with your team to recruit existing customers.
Weeks 2 & 3

Interviews

I conduct in-depth customer interviews so you can base decisions on real human insights, not assumptions. This leads to products and messaging that powerfully resonate.

10 Interviews
With customers representing your target segments for diversity of thought
50 Minute Conversations
In comfortable settings that encourage authentic sharing
Dig Deep
Drawing out their emotions, motivations, and unspoken needs so you can address pain points
Listen Closely
Capturing telling quotes and phrases you can use in your messaging
Convert Learnings into Action
I highlight key insights you can implement to delight customers and grow revenue
Weeks 4 & 5

Surveys

I supplement interviews with surveys to quantify insights at scale. This indicates which needs are most prevalent so you can prioritize accordingly.

Strategic Survey Design
Crafting probing questions based on our interview discoveries
Large Representative Sample
At least 400 responses from your target segments for statistical significance
In-Depth Analysis
Pinpointing which customer needs and pain points are most widespread
Insight Validation
Highlighting opportunities to align your whole company around
Week 6

Deliverables

I deliver an Insights Playbook so you can start improving customer experiences right away. This enables data-driven decision making across your organization.

Opportunity Dashboard
Interactive, quantified view of biggest customer needs and pain points
Customer Clusters
Segmented market analysis based on motivations, attitudes, and satisfaction
Job Map
50-100 desired outcomes
Messaging Framework
Guidelines for conveying your relevancy to customers
Interview Transcripts
Full text from interviews

Ready to level up your product?

I've helped business leaders in Product, Design, Engineering, Sales, and Operations acheive their goals.

Rachel Sterling avatar
Rachel Sterling
CMO @ Identity Digital
In our journey to truly understanding our customers' needs, Brian's JTBD consulting service has been instrumental. His ability to uncover aspects we had not considered, along with validating some of our existing strategies, has been nothing short of a revelation. We are excited to apply these insights in a variety of ways across our product roadmap, messaging, ads, and channel strategy. Brian's work has laid a foundational stone that will benefit our entire organization and he will be the first person we call for JTBD research in the future!
Sabine Müller avatar
Sabine Müller
Research & Insights Lead, LEGO Ventures
Working with Brian has been a gamechanger for us! He takes the guesswork out of innovation research!
Anders Søndergaard avatar
Anders Søndergaard
CEO, Coana
Brian is the most gifted product strategist I've worked with in my career, and the things he taught us greatly impacted how I think about venture building today. He's extremely professional, very pleasant, and reliable.
Brad Feld avatar
Brad Feld
Partner, Foundry
Hire Brian Rhea. The dude is seriously creative.
Mike Taylor avatar
Mike Taylor
Head of Client Experience, Real Kinetic
Brian is a leader among leaders, a brilliant product thinker, and a genuinely good man. I hope you have the chance to interact or collaborate with Brian - you will be better for it.
Mark Stone avatar
Mark Stone
Founder, The Info Group
Brian delivers value, punctuality and creativity to every project we've done together!
Jeff Stephens avatar
Jeff Stephens
Director of Engineering, ONEHOPE Wine
Brian is the master of taking a fresh idea, distilling it to its core, and packaging it perfectly for users.
Jeff Hughes avatar
Jeff Hughes
Design Director, United Airlines
Brian is a true visionary with a passion for driving exceptional business results for clients. His exuberance and passion for creating and collaborating with his clients is outstanding!
Jason Hall avatar
Jason Hall
Partner, S&H Capital
Brian is one of the most discriminating product professionals I know. He's developed a methodical framework that delivers wins!
Ed Kacic avatar
Ed Kacic
President, Irvine Health Foundation
Brian is a superstar. He is wicked smart, compassionate, able to distill complexity into manageable parts and to lead us through JTBD in ways our team could understand.
Brian Dodds avatar
Brian Dodds
VP Sales, Dash Solutions
Brian is one of the most creative thinkers and doers that I know.
Brett Wagner avatar
Brett Wagner
Founder, Sidecar
Brian's skills and ability to innovate on the fly repeatedly pushed our projects farther than I thought was possible.
Andy Stone avatar
Andy Stone
Director of Digital Experience, NetApp
Brian is a genius. The thoughtfulness and creative leadership he brings to a team is unparalleled.

Ready to level up your product?